Refund policy

Returns

We want you to love your Driftline strap. If something isn't right, you have 14 days from the date your order is delivered to request a return or exchange.

To be eligible for a return, your strap must be unused, unworn, and in its original condition, with all original packaging included.

How to Start a Return

Email us at carla@driftlineleather.com with your order number and the reason for your return. We will confirm your return is eligible and send you instructions for sending it back.

Please do not send your strap back before contacting us. Items returned without prior authorization may not be accepted.

Return Shipping

Return shipping is the customer's responsibility, except in cases of damage, defect, or a Driftline error. We recommend using a trackable shipping method, since we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will let you know if it is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping costs are non-refundable.

Exchanges

Want a different size, color, or style instead of a refund? Let us know when you reach out, and we will do our best to get the right strap out to you once we receive your return.

Damaged or Defective Items

If your strap arrives damaged or defective, contact us within 14 days of delivery at carla@driftlineleather.com with your order number and a photo of the issue. We will cover return shipping and send a replacement or full refund.